Thank you to all of our customers for another great year.
Wishing everyone a Merry Christmas and a Happy New Year, we look forward to another great year ahead.
Christmas Closure Dates
Our holiday season begins after close of business on Friday 19th of December, returning to normal hours on Monday 12th of January
For non-public holiday dates between the 22nd of December – 9th of January, our Maroochydore – Sunshine Coast warehouse will have limited access by appointment only, with reduced capacity. Calling ahead is required. While phones will not always be attended, we will endeavor to return calls in a timely manner to advise next opening times for a call in and assistance.
Call forwarding may not register caller numbers so it is important to leave a detailed message should you require a callback.
Please leave a brief message with details of your requirements for a callback, someone will be in touch to arrange a time if we can assist with your enquiry. Again, a contact number must be provided for a callback.
Maroochydore – (07) 5443 7919
Rockhampton – Closed
Warranty & Service
We understand the frustration customers experience when they have issues with equipment. If your equipment is still under manufacturer warranty, we offer the following advice in order to get service as soon as possible
- Collect all the required information such as date of purchase, serial number and model number.
- In order to receive the quickest call-out times possible contact the manufacturer directly. Refer to your user manual or search online for the manufacturer’s contact details. As a reseller, Hiller can only act as an intermediary for warranty claims inevitably slowing the process down.
- Be aware that if you request a call-out outside of typical business days and hours the manufacturer is likely to apply an additional charge. This is standard for warranty claims for all industries. Clarify this with them prior to arranging a time to avoid a surprise charge.