A massive thank you from the Hiller Hospitality team for your support during this challenging year. We commend the Sunshine Coast, Rockhampton and Australian community for supporting local and small hospitality businesses to help the industry get through 2020.
Christmas Closure Dates
Our holiday season business effected period is 25th December – 18th January.
Until Fri 15th Jan ( Closed on Saturday & Sundays )
Open with limited staff
During this time we will be partially open on some days. Please call ahead to check if the office is attended or to arrange an appointment:
If you have an emergency ( i.e. require an immediate replacement purchase ) and require assistance please call (07) 5443 7919 for Maroochydore, or (07) 4921 1069 for Rockhampton. If the phone is unattended, leave a message with your details and requirements and we will get back to you as soon as possible.
Stock Levels, Backorder & Deliveries
Due to a national interstate, and international/import delay with shipping & logistics, stock levels are experiencing shortages across many suppliers, importers, manufacturers and distributors.
We are endeavouring to increase our stock holding for the busy period, however, stock levels are low due to shortages.
Upon receiving payment for an order we promise to action your order/non-stocked purchases as quickly as we physically can, and will provide our best estimate on due dates/dates for arrival. In providing this information, we appeal for your understanding of the current climate of stock and logistics – the information we pass on is provided to us by suppliers and their best understanding of stock movements.
We have found these stock movements change daily, and can experience delays without any forewarning due to logistic reasons outside our suppliers and our control.
If you require something for the Holiday period we urge you to take action as soon as possible, however also to consider that if the dates are cutting it too close we cannot guarantee your order may arrive in time.
Warranty & Service
We understand the frustration customers experience when they have issues with equipment. If your equipment is still under manufacturer warranty, we offer the following advice in order to get service as soon as possible;
- Collect all the required information such as date of purchase, serial number and model number.
- In order to receive the quickest call-out times possible contact the manufacturer directly. Refer to your user manual or search online for the manufacturer’s contact details. As a reseller, Hiller can only act as an intermediary for warranty claims inevitably slowing the process down.
- Be aware that if you request a call-out outside of typical business days and hours the manufacturer is likely to apply an additional charge. This is standard for warranty claims for all industries. Clarify this with them prior to arranging a time to avoid a surprise charge.