Thank you to all of our customers for another great year.
We are wishing everyone a Merry Christmas and a Happy New Year and we look forward to another great year ahead.
Christmas Closure Dates
Our holiday season business effected period is 22nd of December – 15th of January.
We will be available at various days throughout the break by appointment only, with limited staff. Calling ahead is required before your visit to see if someone is available. Phones will not always be attended, and call forwarding may not register all caller numbers.
Please leave a brief message with details of your requirements for a callback, someone will be in touch to arrange a time to open if we can assist with your enquiry.
If you require an immediate replacement purchase or assistance please call
(07) 5443 7919 for Maroochydore, or
(07) 4921 1069 for Rockhampton.
Warranty & Service
We understand the frustration customers experience when they have issues with equipment. If your equipment is still under manufacturer warranty, we offer the following advice in order to get service as soon as possible
- Collect all the required information such as date of purchase, serial number and model number.
- In order to receive the quickest call-out times possible contact the manufacturer directly. Refer to your user manual or search online for the manufacturer’s contact details. As a reseller, Hiller can only act as an intermediary for warranty claims inevitably slowing the process down.
- Be aware that if you request a call-out outside of typical business days and hours the manufacturer is likely to apply an additional charge. This is standard for warranty claims for all industries. Clarify this with them prior to arranging a time to avoid a surprise charge.